FAQ — the five questions we get
The objections a one-restaurant operator has before they sign on.
One independent restaurant, one AI agent, zero logins — at one flat monthly fee. Here are the answers to the five questions that come up before a one-restaurant operator writes that first check: what you save vs Yext, why Apple Maps matters, what NAP repair actually does, who the review-reply drafts are for, and how the Monday report ranks search terms.
Why is Pinmark cheaper than Yext, and what do I lose vs the enterprise suites?
Pinmark is one flat monthly fee for one independent restaurant — no per-listing add-ons, no per-seat logins, no annual contract — so you can budget it before the month starts. Yext, Birdeye and Podium charge for every seat, every location, every “premium” insight, which works for a 200-store chain and quickly bankrupts a single restaurant.
The trade-off: Pinmark is independent-restaurant only, we don't sell a content network across millions of pages, and we don't ship an enterprise API — there's no Salesforce sync, no ticket queues for a procurement department. If you run one restaurant and want a phone that rings when a diner nearby types “near me”, that trade reads in your favor. Full pricing is on /pricing — one flat monthly fee per restaurant, no add-ons, or skip the comparison and start onboarding.
Why does Apple Maps matter for a restaurant, and how do you push to it?
iPhone users search Maps far more than the Google app outside the US, and Apple Maps shows up first in Siri and CarPlay — for a restaurant, that's where the drive-by or after-dinner “where's the nearest…” click happens. Ignoring Apple Maps turns that moment into a missed reservation or a missed walk-in.
Pinmark reads your Google Business Profile as the source of truth and pushes new hours, photos and NAP updates to Apple Maps within an hour of the GBP edit, so a Saturday-brunch change on Google lands on Apple Maps before lunch service. A real Apple Maps push is in the latest /sample-report.
What does NAP-consistency repair actually do, and how often does it run?
NAP = name, address, phone. Pinmark watches your restaurant's listing across Google, Yelp, Apple Maps and Facebook every few hours, and when it finds a drift — a typo'd street suffix, a stale suite number, the old landline — it pushes the correction back to that directory the same day.
So instead of discovering the discrepancy at the next quarterly audit, you get a same-day fix, and the Monday visibility report tells you which directory cleaned up which field — so you know which channel needs the most attention between lunch and dinner. Pull the drift on your own listing with the free /audit — emailed in under five minutes, no signup.
Who are the on-brand review-reply drafts actually for — the diner or me?
For you. Every 1-star and 5-star review gets a draft written in your restaurant's voice, with the right follow-up question — drafted by the AI agent against your business profile (hours, tone, menu, what you actually serve), not generated for your customer as a finished reply.
You read it, you tap approve, or you tweak it; nothing posts without your sign-off until you explicitly turn on auto-post, and even then you keep one-tap rollback on every reply — particularly important on a Saturday night when the host stand can't sit at every Google dashboard. The reply-drafter ships with the single Pinmark plan — see /pricing, or start the onboarding.
How does the weekly visibility report rank the search terms that drove calls?
It scores each search phrase by calls, not impressions: a phrase gets credit for every tracked phone call it drove in the prior 7 days, with your restaurant's location and time-of-day attached, and we rank the top phrases by call volume, not by clicks or position.
The Monday email bundles those into one page — which “near me” searches actually converted to a dial, which competitors absorbed the rest, and where to spend next month on a menu or a post — so you spend 90 seconds over coffee on the one number that pays the rent. See the layout in this week’s /sample-report, or kick off a live onboarding.
Made it to the bottom
See what Pinmark would fix on your listing — free.
Pull a free NAP audit, no signup, no card — the drift on your Google, Apple Maps, Yelp and Facebook listings in under five minutes, with the same-day fix paths the agent would run on the live account.